Terms & Conditions
- Vouchers for spa sessions and packages are valid for at least 12 months from the date of purchase.
- Vouchers cannot be used beyond the expiry date, which is printed in the online store on our website and on the voucher.
- Please check the online store and your voucher for days of validity - e.g. Monday - Friday only
- Access to spa facilities may be subject to restrictions. Please check our website for further details.
- All vouchers must be booked in advance by calling the Reservations team on 01225 33 1234. Once you have received your voucher(s), please have your voucher number available when making your booking.
- You will need to bring your voucher with you and exchange it at the Reception on the day of your booking.
- It is not possible to change the make-up of a package or voucher.
- Use of towel, robe & flip-flops is included.
- Children under 16 are not permitted for spa sessions in the New Royal Bath.
- We do not offer treatments to young people under 18.
- Vouchers may be used as monetary value towards any other package.
- There are no refunds on vouchers.
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